Senior Teller & Customer Experience Coach

Fairygodboss; Broomfield (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller in the Broomfield, CO area to mentor tellers and drive customer loyalty through personalized financial guidance. This in-office role emphasizes coaching, sales through meaningful conversations, and efficient branch operations.

Spanish language ability is preferred, and prior teller experience is valued. The position includes robust benefits and a structured career path within PNC's retail branch network.

Qualifications

• No Degree
• 1+ years of related experience
• Bilingual Spanish preferred
• Strong customer service mindset

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer Focused

Managing Risk

Accountability

Digital Awareness

Problem Solving

Education

No Degree

Job description

PNC is seeking a Lead Teller in the Broomfield, CO area to mentor tellers and drive customer loyalty through personalized financial guidance. This in-office role emphasizes coaching, sales through meaningful conversations, and efficient branch operations.

Spanish language ability is preferred, and prior teller experience is valued. The position includes robust benefits and a structured career path within PNC's retail branch network.