Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Centennial, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is hiring a Lead Teller based in Centennial, CO. The role focuses on coaching tellers to deliver a superior customer experience, driving sales referrals, and leveraging technology to enhance banking interactions.

The position emphasizes in-office collaboration and adherence to bank policies with opportunities for growth. Qualifications include 1+ years in related duties; no degree required.

Qualifications

• Experience typically 1+ years in related roles.
• No degree required; combination of education, certs, and experience considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities and refer to branch staff as needed.
• Engage customers in lobby activities to connect them with PNC products.
• Educate customers on digital tools and transaction management options.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is hiring a Lead Teller based in Centennial, CO. The role focuses on coaching tellers to deliver a superior customer experience, driving sales referrals, and leveraging technology to enhance banking interactions.

The position emphasizes in-office collaboration and adherence to bank policies with opportunities for growth. Qualifications include 1+ years in related duties; no degree required.