Lead Teller & Customer Experience Coach

PNC; Centennial (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life Insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Backup

Job summary

PNC is seeking a Lead Teller based in Centennial, CO. The role focuses on coaching tellers to deliver a superior customer experience while promoting PNC products and services.

You will work to identify opportunities during customer interactions and refer appropriately to branch staff. The position emphasizes lobby engagement, use of technology for transactions, and supporting the Branch Manager in performance and hiring processes.

Qualifications

• Preferred skills captured in the listing include strong customer focus and relationship-building abilities.
• Ability to recognize and refer banking opportunities to branch staff.
• Experience in coaching or mentoring peers is advantageous.

Responsibilities

• Coaches, mentors and leads tellers to deliver a tailored customer experience and promote bank products.
• Identifies opportunities during customer interactions and refers as appropriate to branch staff.
• Supports lobby engagement and educates customers on using technology for transactions.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Centennial, CO. The role focuses on coaching tellers to deliver a superior customer experience while promoting PNC products and services.

You will work to identify opportunities during customer interactions and refer appropriately to branch staff. The position emphasizes lobby engagement, use of technology for transactions, and supporting the Branch Manager in performance and hiring processes.