Senior Teller & Customer Experience Coach

PNC; Conifer (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Educational assistance

Job summary

PNC is seeking a Lead Teller based in Conifer, CO. This in-office role focuses on coaching tellers, delivering a high-quality customer experience, and driving banking opportunities through informed conversations and referrals.

The position emphasizes adherence to policies, risk awareness, and precise daily operations to support branch goals while offering a comprehensive benefits package.

Qualifications

• Typically requires 1+ years of related experience.
• Roles at this level do not require a university degree.
• No required certification(s) or degree indicated in the posting.

Responsibilities

• Lead tellers by example to deliver a superior customer experience and educate on financial options.
• Identify opportunities through conversations and refer to branch staff as appropriate.
• Assist Branch Manager with performance management and hiring processes.

Skills

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC is seeking a Lead Teller based in Conifer, CO. This in-office role focuses on coaching tellers, delivering a high-quality customer experience, and driving banking opportunities through informed conversations and referrals.

The position emphasizes adherence to policies, risk awareness, and precise daily operations to support branch goals while offering a comprehensive benefits package.