Lead Teller & Customer Experience Coach

PNC; Littleton (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Life Insurance

Disability Protection

401(k) with match

Education assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC in Littleton, CO is seeking a Lead Teller to join our retail team. This in-office role focuses on delivering a high-quality customer experience, coaching tellers, and identifying banking opportunities to meet client needs while maintaining accurate operations.

You will mentor staff, adhere to policies, and support the Branch Manager in hiring and performance management. The position emphasizes teamwork, risk management, and customer-focused service within our inclusive culture.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for this role.
• Roles typically do not require a university degree; related experience may be considered.
• No specific certifications or licenses required.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that builds loyalty and increases wallet share.
• Educates customers on alternatives and opportunities in their banking interactions.
• Position PNC products through lobby engagement and appropriate referrals.
• Assist the Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Tech Utilization

Proactive Sales

Education

No Degree

Job description

PNC in Littleton, CO is seeking a Lead Teller to join our retail team. This in-office role focuses on delivering a high-quality customer experience, coaching tellers, and identifying banking opportunities to meet client needs while maintaining accurate operations.

You will mentor staff, adhere to policies, and support the Branch Manager in hiring and performance management. The position emphasizes teamwork, risk management, and customer-focused service within our inclusive culture.