Senior Teller — Shape Exceptional Branch Experiences

RENASANT BANK; Nashville (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Renasant Bank is seeking a Senior Teller to deliver exceptional customer service and accurate transaction processing at the Nashville branch. This role requires balancing duties, compliance with policies, and supporting sales opportunities while maintaining risk controls.

The Senior Teller will mentor teammates, provide back-up to Head Teller, and contribute to branch effectiveness through leadership and operational excellence.

Qualifications

• Ability to communicate with customers and identify opportunities to help customers with their financial needs while processing transactions.
• Proficiency with 10-key and basic math skills for handling cash and daily balancing.
• Strong written and verbal communication skills.
• Knowledge of bank products and solutions to refer customers appropriately.
• Willingness to travel for training or between branches as needed.

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, and checks.
• Recognize customer needs and refer to appropriate platforms for needs-based conversations.
• Adhere to bank service standards in every customer and teammate interaction.
• Monitor and resolve customer issues, or escalate as needed.
• Maintain knowledge of regulations, policies, and procedures related to teller duties.
• Handle daily operations such as balancing, supplies ordering, and branch procedures.
• Assist Head Teller and mentor junior tellers when needed.
• Support coaching and serve as a role model in operations.

Skills

Customer service

Communication

Cash handling

Attention to detail

Upselling opportunities

Education

High school diploma or equivalent

Job description

Renasant Bank is seeking a Senior Teller to deliver exceptional customer service and accurate transaction processing at the Nashville branch. This role requires balancing duties, compliance with policies, and supporting sales opportunities while maintaining risk controls.

The Senior Teller will mentor teammates, provide back-up to Head Teller, and contribute to branch effectiveness through leadership and operational excellence.