Customer Experience & Sales Teller

Renasant Bank; Kosciusko (MS); On-site; USD 28,000 - 42,000; Full time

Job summary

Renasant Bank in Mississippi is seeking a Teller to process transactions, assist customers, and identify sales opportunities while adhering to bank policies and ensuring accuracy and risk mitigation.

The Senior Teller position adds leadership by example, supervising back-up head teller duties and supporting branch operations, service and sales goals. Exceptional customer service and accurate cash handling are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or previous cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
• 10-Key skills and cash handling accuracy.

Responsibilities

• Process customer transactions accurately and efficiently.
• Recognize/identify customer needs and refer customers to the platform for additional needs-based conversation.
• Execute the Renasant Bank service standards in every customer and teammate interaction.
• Understand and listen for customer issues and address concerns or refer to a branch teammate.
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
• Execute daily operations including balancing, supplies ordering, and branch procedures.
• Protect the bank from risk by following compliance, risk, and operational procedures.
• Stay up-to-date on regulations, policies, and procedures related to Teller operations.
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments.]
• CoT_job_summary_short:
• job_summary_short
• COMPANY NAME: Renasant BankKEY POINTS: Teller responsibilities, customer service excellence, branch operations
• <p>Renasant Bank in Mississippi is seeking a Teller to process transactions, assist customers, and identify sales opportunities while adhering to bank policies and ensuring accuracy and risk mitigation.</p><p>The Senior Teller position adds leadership by example, supervising back-up head teller duties and supporting branch operations, service and sales goals. Exceptional customer service and accurate cash handling are essential.</p>

Skills

10-Key skills

Cash handling

Customer service

Interpersonal skills

Written and verbal communication

Education

High school diploma or equivalent

Job description

Renasant Bank in Mississippi is seeking a Teller to process transactions, assist customers, and identify sales opportunities while adhering to bank policies and ensuring accuracy and risk mitigation.

The Senior Teller position adds leadership by example, supervising back-up head teller duties and supporting branch operations, service and sales goals. Exceptional customer service and accurate cash handling are essential.