Branch Experience Lead & Teller Coach

Renasant Bank; Tennessee; On-site; USD 43,000 - 64,000; Full time

Job summary

Renasant Bank in Tennessee seeks a Head Teller to drive a best-in-class branch experience by leading, coaching, and managing in customer engagement, service execution, operations, and leadership roles. You will mentor Tellers, refer sales opportunities, and uphold bank policies while ensuring strong risk controls.

The role emphasizes teamwork, sales capability, and operational excellence, with opportunities to develop future branch leadership and impact customer satisfaction across the network.

Qualifications

• High school diploma or equivalent required. College education preferred, but not required
• Minimum of 2 years of cash handling experience, one of which must be successful teller experience
• Minimum of 1 year leadership experience
• Minimum of 1 year customer experience in a sales environment preferred
• Proven track record of leadership, sales management, and coaching
• Ability to produce individual and team sales and customer experience results
• Effective written and verbal communication skills
• Strong sense of teamwork; ability to work cooperatively in a team environment
• Attention to detail with strong record of accuracy in handling of transactions
• Comfortable using a variety of technology software products to process transactions
• Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
• Ability to travel for training, other development opportunities, and between branches, as needed

Responsibilities

• Drive a best in class branch experience across five areas: customer engagement, service execution, operational excellence, leadership, and management
• Execute and coach teller engagement to ensure no breaks in service or sales opportunities
• Maintain and role model service knowledge standards with regulations and procedures
• Process transactions including deposits, withdrawals, transfers, loan payoffs, and official checks
• Perform daily operations: balancing, supplies, ATM/vault, branch capture procedures
• Identify customer needs and refer to appropriate platform for sales conversations
• Follow compliance, risk, and operational procedures
• Assist with monthly and quarterly branch assessments
• Mentor and onboard new Tellers; ensure training completion
• Participate in interviewing, selecting and training teammates
• Supervise Tellers and oversee overrides, daily personnel, and teller balance
• Lead meetings with Branch Manager/Asst Manager on sales, service and operations, including security meetings
• Contribute to employee performance assessments and coaching
• Perform other duties as assigned

Skills

Leadership

Customer service

Coaching

Communication

Teamwork

Attention to detail

Technology proficiency

Time management

Travel willingness

Education

High school diploma or equivalent

College education preferred

Tools

Banking software

Cash handling tools

Job description

Renasant Bank in Tennessee seeks a Head Teller to drive a best-in-class branch experience by leading, coaching, and managing in customer engagement, service execution, operations, and leadership roles. You will mentor Tellers, refer sales opportunities, and uphold bank policies while ensuring strong risk controls.

The role emphasizes teamwork, sales capability, and operational excellence, with opportunities to develop future branch leadership and impact customer satisfaction across the network.