Branch Teller Lead & Customer Experience Coach

Renasant Bank; Memphis (TN); Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

Renasant Bank in Memphis, TN is seeking a Head Teller to lead the teller team and deliver a best-in-class branch experience. You will coach Tellers, oversee daily operations, ensure accuracy, and uphold bank policies while driving exceptional customer service.

The Head Teller will mentor staff, manage balancing, oversee referrals of sales opportunities, and assist Branch leadership in meetings and assessments.

Formación

• High school diploma or equivalent; college education preferred.
• Experience leading by example with coaching capability.
• Strong customer service and communication skills.
• Ability to refer sales opportunities per policy.

Responsabilidades

• Drive a best-in-class branch experience in five key areas: customer engagement, service execution, operational excellence, leadership, and management.
• Lead, mentor, and onboard new Tellers; ensure training completion.
• Oversee teller transactions, balancing, and branch security procedures.
• Identify customer needs and refer to appropriate platforms for solutions.
• Participate in interviewing, selecting, and training teammates.
• Assist with branch assessments and performance reviews.

Conocimientos

Leadership

Coaching

Customer engagement

Sales referrals

Teamwork

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Renasant Bank in Memphis, TN is seeking a Head Teller to lead the teller team and deliver a best-in-class branch experience. You will coach Tellers, oversee daily operations, ensure accuracy, and uphold bank policies while driving exceptional customer service.

The Head Teller will mentor staff, manage balancing, oversee referrals of sales opportunities, and assist Branch leadership in meetings and assessments.