Branch Lead Teller & Customer Experience Coach

Renasant Bank; Idaho; On-site; USD 42,000 - 65,000; Full time

Job summary

Renasant Bank is seeking a Head Teller to lead and coach the teller team, drive exceptional customer service, and ensure sound branch operations. You will supervise tellers, mentor new staff, and participate in branch leadership with a focus on sales referrals and compliance.

The role emphasizes overseeing teller responsibilities, daily balancing, and staff development to deliver a best-in-class branch experience.

Qualifications

• High school diploma or equivalent required. College education preferred, but not required.
• Minimum of 2 years of cash handling experience, one of which must be successful teller experience.
• Minimum of 1 year leadership experience.
• Minimum of 1 year customer experience in a sales environment preferred.
• Proven track record of leadership, sales management, and coaching.

Responsibilities

• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities.
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures.
• Recognize/identify all customer needs and refer customers to the platform for needs-based conversations.
• Protect the bank from risk by following compliance, risk and operational procedures.

Skills

Cash handling

Leadership

Customer experience

Communication

Time management

Team mentoring

Education

High school diploma or equivalent

Job description

Renasant Bank is seeking a Head Teller to lead and coach the teller team, drive exceptional customer service, and ensure sound branch operations. You will supervise tellers, mentor new staff, and participate in branch leadership with a focus on sales referrals and compliance.

The role emphasizes overseeing teller responsibilities, daily balancing, and staff development to deliver a best-in-class branch experience.