Customer-Centric Teller & Branch Experience Specialist

Renasant Bank; Jonesboro (GA); Presencial; USD 21 000 - 26 000; Tempo integral

Resumo da oferta

Renasant Bank in Georgia seeks an experienced Senior Teller to deliver a best-in-class branch experience, handling deposits, withdrawals, and transfers while identifying opportunities to refer customers to appropriate products and services. Accuracy and policy adherence are essential.

Senior Tellers back up Head Teller and mentor teammates, contributing to operational excellence and sales goals. Renasant Bank is an equal opportunity employer, valuing customer service and risk mitigation.

Qualificações

• High school diploma or equivalent required.
• 1 year teller experience and/or previous cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities during transactions.
• 10-Key skills.
• Mathematical skills for cash handling in a fast-paced environment.
• Good interpersonal and written/verbal communication skills.
• Ability to travel for training, development opportunities, and between branches as needed.
• Knowledge of bank products and solutions is a plus.

Responsabilidades

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and checks.
• Recognize/identify customer needs and cues during transactions and refer customers for needs-based conversations.
• Execute the Renasant Bank service standards in every customer and teammate interaction.
• Address customer issues and concerns or refer to a branch teammate who can help.
• Maintain service knowledge in line with regulations, policies and procedures.
• Perform daily operations including balancing, supplies ordering, ATM/vault balancing, and branch capture procedures.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Stay up-to-date on regulations, policies, and Teller procedures across operations.
• Assist the Head Teller with additional procedures and quarterly branch assessments.
• May coach/mentor and serve as a role model in all areas of operations.

Conhecimentos

Customer service

Cash handling

10-Key

Communication

Formação académica

High school diploma

Descrição da oferta de emprego

Renasant Bank in Georgia seeks an experienced Senior Teller to deliver a best-in-class branch experience, handling deposits, withdrawals, and transfers while identifying opportunities to refer customers to appropriate products and services. Accuracy and policy adherence are essential.

Senior Tellers back up Head Teller and mentor teammates, contributing to operational excellence and sales goals. Renasant Bank is an equal opportunity employer, valuing customer service and risk mitigation.