Senior Teller & Branch Operations Lead

Renasant Bank; Goodlettsville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Renasant Bank in Goodlettsville, TN is seeking a Senior Teller to handle transactions, assist customers, and identify sales opportunities while adhering to bank policies. The role emphasizes accuracy, risk mitigation, and delivering an exceptional customer experience.

Senior Tellers provide guidance to tellers, back up Head Teller, and may coach teammates. The position requires at least 1 year teller experience and familiarity with banking products, with potential branch support and training

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or cash handling preferred.
• 6 months of customer service experience preferred.
• Ability to identify customer financial needs during transactions.
• Proficient 10-Key and cash handling skills.
• Excellent written and verbal communication skills.
• Knowledge of bank products and solutions.
• Willing to travel for training and between branches.

Responsibilities

• Process customer transactions accurately and efficiently.
• Recognize customer needs and refer to relevant platforms.
• Uphold service standards in all interactions.
• Address customer issues or escalate to a teammate.
• Maintain knowledge of regulations, policies, and procedures.
• Handle daily operations: balancing, ATM/vault, branch capture.
• Protect bank from risk by following compliance procedures.
• Stay updated on teller regulations and branch operations.
• Assist Head Teller with additional procedures and quarterly assessments.
• Coach and mentor as needed.
• Perform other related duties.

Skills

1 year teller experience

6 months customer service

10-Key skills

Mathematical skills

Interpersonal skills

Written and verbal communication

Bank product knowledge

Travel willingness

Education

High school diploma or equivalent

Job description

Renasant Bank in Goodlettsville, TN is seeking a Senior Teller to handle transactions, assist customers, and identify sales opportunities while adhering to bank policies. The role emphasizes accuracy, risk mitigation, and delivering an exceptional customer experience.

Senior Tellers provide guidance to tellers, back up Head Teller, and may coach teammates. The position requires at least 1 year teller experience and familiarity with banking products, with potential branch support and training