Senior Teller & Customer Experience Leader

PNC Financial Services Group, Inc.; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with company match

Paid time off (PTO)

Job summary

PNC's Lead Teller position in Lancaster, PA is based at the Centerville South Branch. The role focuses on coaching tellers to deliver a superior customer experience and to identify banking opportunities during customer interactions.

You will educate customers on options and leverage technology to enhance service. As part of the Retail Banking team, you will support branch operations, participate in performance management, and ensure adherence to policies while helping to grow customer loyalty

Qualifications

• Preferred skills include customer-facing focus, loyalty building and proactive selling.
• Ability to identify opportunities and leverage technology to serve customers.
• Strong interpersonal and coaching abilities for teller staff.

Responsibilities

• Lead, coach and mentor tellers to deliver a positive customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Educate customers on alternatives and leverage technology for transactions.
• Support branch manager in performance management and hiring processes.
• Ensure operations and maintenance tasks are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Lead Teller position in Lancaster, PA is based at the Centerville South Branch. The role focuses on coaching tellers to deliver a superior customer experience and to identify banking opportunities during customer interactions.

You will educate customers on options and leverage technology to enhance service. As part of the Retail Banking team, you will support branch operations, participate in performance management, and ensure adherence to policies while helping to grow customer loyalty