Senior Teller & Customer Experience Leader

Fairygodboss; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid holidays & vacation

Job summary

PNC seeks a Lead Teller based in Lexington, KY at the Richmond Road Branch to lead tellers and enhance customer financial wellbeing. You will coach staff, identify opportunities, and refer customers to appropriate branch staff while ensuring accurate daily operations.

The role requires ability to coach, manage, and collaborate in a fast-paced in-office environment. Expect dedicated teamwork, performance feedback, and opportunities to contribute to branch success.

Qualifications

• Coaches and mentors tellers to deliver outstanding customer experiences.
• Identifies banking opportunities and makes referrals.
• Ensures branch operations are accurate and compliant.

Responsibilities

• Mentor tellers and drive customer experience to increase loyalty.
• Identify opportunities through meaningful conversations with customers and referrals.
• Position PNC products to meet customer needs using available technology.

Skills

Banking

Customer Service

Leadership

Coaching

Identifying Opportunities

Proactive Sales

Client Loyalty

Customer Experience

Education

No Degree

Job description

PNC seeks a Lead Teller based in Lexington, KY at the Richmond Road Branch to lead tellers and enhance customer financial wellbeing. You will coach staff, identify opportunities, and refer customers to appropriate branch staff while ensuring accurate daily operations.

The role requires ability to coach, manage, and collaborate in a fast-paced in-office environment. Expect dedicated teamwork, performance feedback, and opportunities to contribute to branch success.