Senior Teller & Customer Experience Coach

Fairygodboss; Cincinnati (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC is seeking a Lead Teller based in Cincinnati, Ohio, at the Blue Ash Branch. The role focuses on coaching tellers, delivering a unique customer experience, and educating customers on financial options while identifying opportunities for referrals.

The position emphasizes in-office work, adherence to policies, and strong communication to support the Branch Manager in performance management and operations.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for a teller leadership role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures.
• No Degree is listed as education for this role.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience and educate on financial options.
• Identify opportunities through conversations and refer to branch staff.
• Engage customers in lobby activities and position PNC products.
• Communicate clearly, resolve problems, and assist in performance management.
• Ensure policies and procedures are followed and operations run accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Lead Teller based in Cincinnati, Ohio, at the Blue Ash Branch. The role focuses on coaching tellers, delivering a unique customer experience, and educating customers on financial options while identifying opportunities for referrals.

The position emphasizes in-office work, adherence to policies, and strong communication to support the Branch Manager in performance management and operations.