Lead Teller: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Norton Commons (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with match

Pension plan

Health insurance

Paid holidays

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Louisville, KY to guide tellers, drive customer service excellence, and identify banking opportunities. You will coach staff, support the Branch Manager, and ensure accurate, efficient daily operations in a busy in-office branch.

Eligible candidates typically have related banking experience; Spanish preferred. The role emphasizes delivering a personalized financial wellbeing experience and fostering loyalty with customers.

Qualifications

• Roles at this level typically do not require a university degree, but related experience is needed.
• 1+ years of related banking experience preferred or a comparable skill set.
• Spanish language ability is preferred for customer interactions.

Responsibilities

• Assist Branch Manager with performance management and staff selection tasks.
• Coach tellers on transactions, policies, and customer service best practices.
• Educate customers on alternatives and refer opportunities to branch staff.
• Ensure daily operations are executed accurately and efficiently.

Skills

Accountability

Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Communication

Spanish (Preferred)

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Louisville, KY to guide tellers, drive customer service excellence, and identify banking opportunities. You will coach staff, support the Branch Manager, and ensure accurate, efficient daily operations in a busy in-office branch.

Eligible candidates typically have related banking experience; Spanish preferred. The role emphasizes delivering a personalized financial wellbeing experience and fostering loyalty with customers.