Senior Teller & Customer Experience Leader

PNC Financial Services Group, Inc.; Inverness (MS); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Birmingham, AL seeks a Lead Teller to coach and lead tellers, delivering a distinctive customer experience and helping customers improve their financial wellbeing.

You will identify opportunities, refer to branch staff, and promote PNC products while maintaining efficient operations and strong risk awareness. Join a company that values collaboration, development and an inclusive culture, with in-office work and clear paths for growth.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Coach, mentor and lead tellers to deliver a unique customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Position PNC products to meet customer needs through lobby engagement activities.
• Ensure teller and branch daily operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Digital Awareness

Problem Solving

Coaching Others

Effective Communications

Fraud Detection

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Birmingham, AL seeks a Lead Teller to coach and lead tellers, delivering a distinctive customer experience and helping customers improve their financial wellbeing.

You will identify opportunities, refer to branch staff, and promote PNC products while maintaining efficient operations and strong risk awareness. Join a company that values collaboration, development and an inclusive culture, with in-office work and clear paths for growth.