Senior Teller & Customer Experience Leader

PNC Financial Services Group, Inc.; Kentucky; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Pension plan

Stock purchase

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. in Lexington, KY is seeking a Lead Teller to join its in-office Retail team at the Richmond Road Branch.

This role focuses on delivering a distinguished customer experience, coaching tellers, and driving branch performance while balancing daily operations. The ideal candidate has 1+ years of related experience, strong customer service, and the ability to recognize banking opportunities and refer to branch staff.

Qualifications

• 1+ years of related teller or customer service experience.
• No formal degree required; related education or certifications may be considered.
• Strong communication and attention to detail are essential.

Responsibilities

• Lead tellers to deliver a superior customer experience and loyalty.
• Identify banking opportunities and refer customers to branch staff.
• Educate customers on digital tools and account options.
• Assist with branch operations and staff coaching as needed.

Skills

Accountability

Customer Service

Problem Solving

Digital Awareness

Coaching Others

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Lexington, KY is seeking a Lead Teller to join its in-office Retail team at the Richmond Road Branch.

This role focuses on delivering a distinguished customer experience, coaching tellers, and driving branch performance while balancing daily operations. The ideal candidate has 1+ years of related experience, strong customer service, and the ability to recognize banking opportunities and refer to branch staff.