Senior Teller & Customer Experience Coach

PNC; Newark (DE); Sur place; USD 41 000 - 69 000; Plein temps

Avantages offerts par ce poste

Health coverage

Dental & Vision insurance

Life Insurance

Disability insurance

401(k) with company match

Pension plan

Stock purchase plan

Dependent care reimbursement

Back-up childcare

Résumé du poste

PNC is seeking a Lead Teller for its Retail organization in Newark, DE. The role focuses on coaching tellers to deliver exceptional customer experiences, educating customers on financial options, and identifying opportunities to deepen banking relationships.

As an in-office company, PNC emphasizes a balanced, inclusive culture without visa sponsorship for this position. Expect involvement in referrals, performance coaching, and daily branch operations to support overall branch goals.

Qualifications

• Knowledge of customer service best practices and banking operations.
• Experience in roles involving teller tasks, customer interaction, and basic sales principles.

Responsabilités

• Lead and coach tellers to deliver a high-quality customer experience.
• Process a variety of customer interactions and educate customers on financial options.
• Identify banking opportunities and refer customers to branch staff as appropriate.
• Coach and mentor staff in conduct and referrals for sales and service.
• Support branch daily operations and ensure accuracy in transactions.
• Assist Branch Manager with performance management and recruitment processes.

Connaissances

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formation

No Degree

Description du poste

PNC is seeking a Lead Teller for its Retail organization in Newark, DE. The role focuses on coaching tellers to deliver exceptional customer experiences, educating customers on financial options, and identifying opportunities to deepen banking relationships.

As an in-office company, PNC emphasizes a balanced, inclusive culture without visa sponsorship for this position. Expect involvement in referrals, performance coaching, and daily branch operations to support overall branch goals.