Lead Teller & Customer Experience Coach

PNC; Independence (PA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Paid holidays

Educational assistance

Job summary

PNC is seeking a Lead Teller based at the Independence Branch in Philadelphia, PA. The role focuses on coaching tellers, delivering a superior customer experience, and driving engagement with PNC products and services.

You will mentor staff, handle diverse customer interactions, and promote digital banking tools to improve financial wellbeing and loyalty. A strong emphasis on accuracy, policy adherence, and teamwork is required.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED. Related experience or product knowledge is preferred.
• 1+ years of related experience is typically required.

Responsibilities

• Coaches and leads tellers to deliver a strong customer experience and loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.
• Mentors tellers and connects with customers to position PNC products.
• Engages customers to promote digital tools for financial transactions.

Skills

Accountability

Banking

Customer Service

Digital Awareness

Problem Solving

Communication

Sales Skills

Leadership

Job description

PNC is seeking a Lead Teller based at the Independence Branch in Philadelphia, PA. The role focuses on coaching tellers, delivering a superior customer experience, and driving engagement with PNC products and services.

You will mentor staff, handle diverse customer interactions, and promote digital banking tools to improve financial wellbeing and loyalty. A strong emphasis on accuracy, policy adherence, and teamwork is required.