Senior Teller & Customer Experience Leader

PNC Financial Services Group; Golden (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC Financial Services Group is seeking a Lead Teller in Golden, CO to coach and mentor tellers, deliver a personalized customer experience, and identify banking opportunities during customer interactions.

The role emphasizes customer focus, risk management, and adherence to policies while supporting branch operations and staff development. In-office role with a comprehensive benefits package.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required.
• No required certifications or licenses.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Customer service

Communication

Coaching

Problem solving

Education

No Degree

Job description

PNC Financial Services Group is seeking a Lead Teller in Golden, CO to coach and mentor tellers, deliver a personalized customer experience, and identify banking opportunities during customer interactions.

The role emphasizes customer focus, risk management, and adherence to policies while supporting branch operations and staff development. In-office role with a comprehensive benefits package.