Lead Teller: Customer Experience & Growth Coach

PNC; Centennial (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Vacation days

Job summary

PNC is seeking a Lead Teller based in Centennial, CO to coach and lead tellers, deliver a personalized customer experience, educate clients on banking options, and refer opportunities to branch staff. This in-office role emphasizes accurate operations and a customer-centric approach.

The position also requires adherence to policy, effective communication, and collaboration with the Branch Manager on performance and hiring processes, while supporting customer financial wellbeing.

Qualifications

• Experience in teller duties or banking products.
• Strong customer service and communication skills.
• Ability to adhere to policies and maintain accurate branch operations.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer Service

Banking

Proactive Sales

Communication

Financial Wellbeing

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Centennial, CO to coach and lead tellers, deliver a personalized customer experience, educate clients on banking options, and refer opportunities to branch staff. This in-office role emphasizes accurate operations and a customer-centric approach.

The position also requires adherence to policy, effective communication, and collaboration with the Branch Manager on performance and hiring processes, while supporting customer financial wellbeing.