Senior Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; United States; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/Prescription drug coverage (H­

Dental and vision options

Life insurance (employee and spouse/​/

Disability protection (short and long‑

401(k) with match, pension and stock

Dependent care reimbursement

Back‑up child/elder care

Educational assistance

Wellness program with incentives

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Commerce City, CO to coach and mentor tellers, deliver a unique customer experience, and identify banking opportunities during customer interactions.

The role emphasizes customer financial wellbeing, loyalty, and referrals to branch staff, with in-office operations and adherence to policies. The position requires strong communication, problem resolution, and the ability to manage daily branch operations, with base salary details

Qualifications

• Skills, competencies, work experience, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
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Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Commerce City, CO to coach and mentor tellers, deliver a unique customer experience, and identify banking opportunities during customer interactions.

The role emphasizes customer financial wellbeing, loyalty, and referrals to branch staff, with in-office operations and adherence to policies. The position requires strong communication, problem resolution, and the ability to manage daily branch operations, with base salary details