Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Denver (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Wellness program

Educational assistance

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Centennial, CO to mentor tellers, deliver a standout customer experience and drive financial wellbeing. You will educate customers, spot banking opportunities and collaborate to position PNC products.

The role emphasizes coaching, policy adherence, and efficient branch operations, with a base salary range and incentive potential based on performance.

Qualifications

• 1+ years of related banking or teller experience.
• No degree required; relevant experience considered.
• Strong communication and problem resolution skills.

Responsibilities

• Lead and coach tellers to deliver a unique customer experience and improve financial wellbeing.
• Identify banking opportunities during customer interactions and refer to branch staff.
• Educate customers on alternatives and leverage technology to manage transactions.
• Assist the Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Centennial, CO to mentor tellers, deliver a standout customer experience and drive financial wellbeing. You will educate customers, spot banking opportunities and collaborate to position PNC products.

The role emphasizes coaching, policy adherence, and efficient branch operations, with a base salary range and incentive potential based on performance.