Senior Teller & Branch Coach — Customer Experience

PNC Financial Services Group, Inc.; United States; Presencial; USD 41.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Dependent care reimbursement

Descripción de la vacante

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Westminster, CO branch to coach tellers, engage customers, and drive financial wellbeing through referrals to branch staff.

The role emphasizes in-person service, accurate transaction handling, and the ability to leverage technology to enhance the customer experience. The position requires strong communication, a proactive approach to sales, and adherence to policies.

Formación

• Experience or knowledge of banking products and services.
• Ability to coach and mentor teammates to deliver consistent service.
• Strong communication and problem-solving skills to handle customer needs.

Responsabilidades

• Lead and mentor tellers to deliver a high-quality customer experience.
• Educate customers on banking options and refer opportunities to branch staff.
• Engage customers using lobby activities and technology to meet needs and drive referrals.
• Assist Branch Manager with performance feedback and hiring processes.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Communication

Educación

No Degree

Descripción del empleo

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Westminster, CO branch to coach tellers, engage customers, and drive financial wellbeing through referrals to branch staff.

The role emphasizes in-person service, accurate transaction handling, and the ability to leverage technology to enhance the customer experience. The position requires strong communication, a proactive approach to sales, and adherence to policies.