Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Centennial, CO to coach and lead tellers, delivering a superior customer experience and driving financial wellbeing. This in-office role emphasizes referrals, lobby engagement, and teamwork with branch staff to meet customer needs.

Responsibilities include mentoring tellers, guiding transactions, and upholding policies while supporting the Branch Manager in performance management and hiring processes.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Centennial, CO to coach and lead tellers, delivering a superior customer experience and driving financial wellbeing. This in-office role emphasizes referrals, lobby engagement, and teamwork with branch staff to meet customer needs.

Responsibilities include mentoring tellers, guiding transactions, and upholding policies while supporting the Branch Manager in performance management and hiring processes.