Senior Teller & Customer Experience Lead

Bank of Hope; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles is seeking a customer-focused professional to join our team as a frontline associate. You will assist with inquiries, resolve issues, and maintain a welcoming environment for all customers.

You will model professionalism, guide colleagues, and act as a resource for escalation while promoting bank products. The role also covers cash handling, transaction support, and collaboration with branch leadership to achieve goals.

Qualifications

• English: Fluent in written and verbal communication.
• Korean language ability preferred.
• Basic to intermediate computer skills.
• Excellent written and oral communication; professional demeanor.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment.
• Act as a role model for team members by demonstrating professionalism and a customer-first attitude.
• Serve as a point of escalation for complex issues, coordinating with other departments.
• Educate customers about bank products and cross-sell or upsell based on needs.
• Mentor and train tellers on service standards, cash handling, and procedures.
• Process deposits, withdrawals, check cashing, loan payments and other transactions accurately.
• Support tellers during peak hours and resolve discrepancies.
• Ensure adherence to policies, fraud detection and cash handling procedures.
• Balance cash drawer and monitor overall branch cash levels.
• Collaborate with branch leadership on goals and team culture.

Skills

Customer service excellence

Effective communication

Leadership

Multitasking

Professional image

Cash handling

Bilingual: English/Korean

Education

High School Diploma

Job description

Bank of Hope in Los Angeles is seeking a customer-focused professional to join our team as a frontline associate. You will assist with inquiries, resolve issues, and maintain a welcoming environment for all customers.

You will model professionalism, guide colleagues, and act as a resource for escalation while promoting bank products. The role also covers cash handling, transaction support, and collaboration with branch leadership to achieve goals.