Senior Teller & Customer Experience Lead

Bbcnbank; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus

Job summary

Bank of Hope in Los Angeles is seeking a dedicated Customer Service Teller to assist customers, process transactions, and support branch operations. You will model professional behavior, educate customers on products, and identify opportunities to deepen relationships.

The role emphasizes accuracy in cash handling, strong communication, and the ability to multitask in a fast-paced environment. Korean language skills are a plus; this is a full-time position.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.
• Experience in customer service or retail is a plus.
• Willingness to learn about bank products and procedures.
• Korean language skills are preferred but not required.

Responsibilities

• Provide excellent customer service by assisting with inquiries and resolving issues.
• Serve as a role model for team members with professionalism and customer-first attitude.
• Escalate complex issues and coordinate with other departments for resolution.
• Educate customers about bank products and services and identify cross-sell opportunities.
• Mentor and train tellers on customer service standards and cash handling.
• Process deposits, withdrawals, loan payments, and other routine transactions accurately.

Skills

Customer service

Cross-selling

Communication

Time management

Cash handling

Multi-tasking

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Bank of Hope in Los Angeles is seeking a dedicated Customer Service Teller to assist customers, process transactions, and support branch operations. You will model professional behavior, educate customers on products, and identify opportunities to deepen relationships.

The role emphasizes accuracy in cash handling, strong communication, and the ability to multitask in a fast-paced environment. Korean language skills are a plus; this is a full-time position.