Senior Teller and Branch Experience Lead

Bbcnbank; Suwanee (GA); On-site; USD 57,852,000 - 61,978,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Suwanee, GA seeks a Senior Teller to deliver outstanding customer service, oversee complex transactions, and mentor junior staff. The role acts as an escalation point for issues while ensuring accuracy and compliance in all financial activities.

You will educate customers about products, identify cross-sell opportunities, and support branch operations. Strong communication and organizational skills are essential, with Korean language ability preferred.

Qualifications

• Excellent written and oral communication; professional image in writing, in person, and over the phone.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong organizational skills and adaptability in a fast-paced environment.
• Korean language skills preferred.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and welcoming customers.
• Serve as a role model by demonstrating professionalism and a customer-first attitude.
• Escalate complex customer issues and coordinate with other departments to resolve them.
• Educate customers about bank products and services and identify cross-sell opportunities.
• Mentor and train less experienced tellers, focusing on service standards and cash-handling accuracy.
• Process deposits, withdrawals, check cashing, loan payments, and routine transactions accurately.
• Balance drawers, monitor cash levels, and support branch cash handling accuracy.
• Collaborate with Branch Manager and team to achieve branch goals and a positive culture.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Organizational skills

Education

High School Diploma

Job description

Bank of Hope in Suwanee, GA seeks a Senior Teller to deliver outstanding customer service, oversee complex transactions, and mentor junior staff. The role acts as an escalation point for issues while ensuring accuracy and compliance in all financial activities.

You will educate customers about products, identify cross-sell opportunities, and support branch operations. Strong communication and organizational skills are essential, with Korean language ability preferred.