Branch Operations Leader

Bank of Hope; Los Angeles (CA); On-site; USD 77,000 - 80,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking an Operations Manager to oversee branch operations, ensure regulatory compliance, and support customer service excellence in Los Angeles. You will supervise tellers and staff, optimize workflows, and maintain cash management controls, partnering with the Branch Manager to meet branch goals.

The role requires five years in banking with a minimum of three years in leadership, plus strong communication, mentoring, and problem-solving abilities.

Qualifications

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• Minimum five years of banking experience and three years in a supervisory role.
• Excellent leadership, organization, and problem-solving skills.
• Strong knowledge of banking policies, regulations, and procedures.
• Proficient in banking systems and basic computer applications; Korean language preferred.

Responsibilities

• Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Supervise and support operational staff, including tellers and other branch personnel, in managing the day-to-day branch operations.
• Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies.
• Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels.
• Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks.

Skills

Leadership

Organization

Problem-solving

Communication

Mentoring

Korean language

Education

Bachelor’s degree in accounting, business administration, or related field or equivalent experience

Tools

Banking systems

Basic computer applications

Job description

Bank of Hope is seeking an Operations Manager to oversee branch operations, ensure regulatory compliance, and support customer service excellence in Los Angeles. You will supervise tellers and staff, optimize workflows, and maintain cash management controls, partnering with the Branch Manager to meet branch goals.

The role requires five years in banking with a minimum of three years in leadership, plus strong communication, mentoring, and problem-solving abilities.