Branch Operations & Customer Experience Specialist

Bank of Hope; Los Angeles (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles seeks a Branch Service Officer to ensure efficient day-to-day operations of the branch, delivering exceptional customer service under the supervision of the Operations Manager.

Responsibilities include handling daily operations, supporting teller duties, maintaining compliance, assisting audits, expanding customer relationships, mentoring staff, and collaborating with managers to grow the branch.

Qualifications

• Minimum education: High School Diploma.
• At least 3 years in branch operations.
• Excellent verbal and written communication skills.
• Strong organizational skills and adaptability in a fast-paced environment.

Responsibilities

• Handle daily operational functions and routine transactions.
• Ensure branch compliance with policies, procedures, and security.
• Assist teller duties during peak hours and staff shortages.
• Provide exceptional customer service and resolve inquiries.
• Mentor tellers and support back-office tasks and audits.
• Cross-sell bank products and support branch growth.

Skills

English fluency

Multitasking

Communication

Organization

Education

High School Diploma

Job description

Bank of Hope in Los Angeles seeks a Branch Service Officer to ensure efficient day-to-day operations of the branch, delivering exceptional customer service under the supervision of the Operations Manager.

Responsibilities include handling daily operations, supporting teller duties, maintaining compliance, assisting audits, expanding customer relationships, mentoring staff, and collaborating with managers to grow the branch.