Senior Teller & Customer Experience Leader

Bank of Hope; Irvine (CA); On-site; USD 25,485 - 27,152; Full time

Job summary

Bank of Hope in Irvine seeks a Senior Teller to deliver exceptional customer service, oversee complex transactions, and mentor junior tellers. This role acts as a key escalation point for issues while ensuring accuracy and compliance in financial activities. You will foster relationships and support a collaborative team environment.

The position emphasizes education, prior retail experience, and strong communication, with opportunities to cross-sell products and contribute to branch success.

Qualifications

• Minimum education: high school diploma.
• Experience in retail sales and customer service is a plus.
• Fluent in English; Korean language skills preferred.

Responsibilities

• Provide excellent customer service and resolve inquiries.
• Process deposits, withdrawals, and routine transactions accurately.
• Mentor less experienced tellers and coach on service standards.
• Escalate complex issues and coordinate with other departments.
• Support branch goals and maintain a positive team culture.

Skills

Customer service

Leadership

Communication

Cash handling

Team mentoring

Sales awareness

Korean language

Education

High School Diploma

Tools

POS systems

Banking software

Job description

Bank of Hope in Irvine seeks a Senior Teller to deliver exceptional customer service, oversee complex transactions, and mentor junior tellers. This role acts as a key escalation point for issues while ensuring accuracy and compliance in financial activities. You will foster relationships and support a collaborative team environment.

The position emphasizes education, prior retail experience, and strong communication, with opportunities to cross-sell products and contribute to branch success.