Branch Operations & Customer Experience Lead

Bbcnbank; Los Angeles, Northern (CA, KY); Hybrid; USD 33,000 - 42,000; Full time

Job summary

Bank of Hope seeks a Branch Service Officer to manage daily branch operations and deliver outstanding customer service in Los Angeles. Reporting to the Operations Manager, you will ensure compliance, support branch activities, and contribute to operational efficiency.

Responsibilities include handling routine transactions, assisting tellers, following fraud-prevention protocols, supporting audits, and mentoring front-line staff.

Qualifications

• Minimum education of a High School Diploma.
• At least 3 years of experience in branch operations.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Responsibilities

• Handle daily operational functions accurately and efficiently, including routine transactions.
• Ensure branch compliance with policies, procedures and regulatory requirements.
• Assist tellers at least 25% of time, processing deposits, withdrawals, transfers and other transactions.
• Adhere to fraud prevention protocols and report suspicious activity.
• Assist audits and coordinate corrective actions.
• Deliver exceptional customer service and resolve inquiries, fostering customer relationships.
• Mentor tellers and front-line staff on procedures and service standards.
• Support back-office duties such as wire transfers and stop payments as needed.

Skills

English (Written)

English (Verbal)

Multitasking

Organizational skills

Communication skills

Education

High School Diploma

Job description

Bank of Hope seeks a Branch Service Officer to manage daily branch operations and deliver outstanding customer service in Los Angeles. Reporting to the Operations Manager, you will ensure compliance, support branch activities, and contribute to operational efficiency.

Responsibilities include handling routine transactions, assisting tellers, following fraud-prevention protocols, supporting audits, and mentoring front-line staff.