Senior Teller & Customer Experience Lead

Bank-of-Hop; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Bank of Hope in Los Angeles is seeking a friendly, professional Teller who delivers outstanding customer service while processing a variety of banking transactions. You will serve as a trusted ambassador, ensuring a welcoming environment and accurate handling of cash and deposits.

Responsibilities include assisting customers with inquiries, educating them on bank products, supporting peak-hour operations, and mentoring junior tellers.

Qualifications

• High School Diploma required.
• Some experience in retail sales or customer service preferred.
• Excellent written and oral communication and professional presentation.
• Ability to respond to sensitive inquiries and manage multiple tasks.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and welcoming customers.
• Model professionalism, efficiency and a customer-first attitude.
• Escalate complex issues and coordinate with other departments to resolve them.
• Educate customers about bank products and identify cross-sell opportunities.
• Mentor and train tellers on service standards and cash handling accuracy.
• Process deposits, withdrawals, check cashing, loan payments and other transactions accurately.
• Support branch operations, balance cash drawers, and monitor cash levels.
• Contribute to a positive team culture and support branch goals.

Skills

Customer service

Communication

Multitasking

Team collaboration

Korean language

Education

High School Diploma

Tools

POS systems

Job description

Bank of Hope in Los Angeles is seeking a friendly, professional Teller who delivers outstanding customer service while processing a variety of banking transactions. You will serve as a trusted ambassador, ensuring a welcoming environment and accurate handling of cash and deposits.

Responsibilities include assisting customers with inquiries, educating them on bank products, supporting peak-hour operations, and mentoring junior tellers.