Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Washington (Washington County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller to support the Retail organization at the Washington North Banking Center in Washington, PA.

The role emphasizes customer service, coaching tellers, and driving referral opportunities while upholding policies and risk controls. The Lead Teller will handle daily transactions, educate customers on digital tools, and partner with branch staff to meet financial needs.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for the role.
• Experience or product knowledge in banking preferred but not required.
• Certifications/licensures: none specified.

Responsibilities

• Process a variety of customer interactions.
• Educate customers on alternatives for financial transactions and leverage technology.
• Identify banking opportunities during customer interactions and refer to branch staff.

Skills

Customer Service

Opportunity Identification

Digital Literacy

Effective Communications

Problem Solving

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller to support the Retail organization at the Washington North Banking Center in Washington, PA.

The role emphasizes customer service, coaching tellers, and driving referral opportunities while upholding policies and risk controls. The Lead Teller will handle daily transactions, educate customers on digital tools, and partner with branch staff to meet financial needs.