Lead Teller: Elevate Customer Experience & Growth

PNC; Harrisburg (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Paid time off

Job summary

PNC is seeking a Lead Teller to join our Retail Banking team at the Linglestown Road Branch in Harrisburg, PA. This in-office role emphasizes coaching tellers, driving customer financial wellbeing, and spotting opportunities to offer PNC products during customer interactions.

The ideal candidate will have 1+ years of related experience and no degree requirement, with a strong emphasis on accuracy, customer service, and teamwork within a branch environment.

Qualifications

• Roles typically do not require a university degree but require related experience or product knowledge.
• Usually 1+ years of related experience.
• No Degree is acceptable for this role.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and identify banking opportunities during customer interactions.
• Educates customers on alternatives and refers as appropriate.
• Lead lobby engagement to position PNC products and use technology to assist customers.
• Assist Branch Manager with performance management and new hire processes.
• Ensure daily teller and branch operations are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller to join our Retail Banking team at the Linglestown Road Branch in Harrisburg, PA. This in-office role emphasizes coaching tellers, driving customer financial wellbeing, and spotting opportunities to offer PNC products during customer interactions.

The ideal candidate will have 1+ years of related experience and no degree requirement, with a strong emphasis on accuracy, customer service, and teamwork within a branch environment.