Senior Teller & Customer Experience Coach

PNC; Fort Wayne (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid holidays

Paid time off

Job summary

PNC in Fort Wayne, IN is seeking a Lead Teller to coach and lead tellers, delivering an outstanding customer experience while driving branch performance. Based at the Dupont - Coldwater location, you will mentor staff, identify sales opportunities, and coordinate with management to maintain efficient branch operations.

The role emphasizes strong communication, teamwork and adherence to policies, with responsibilities spanning customer engagement and staff development to ensure financial

Qualifications

• 1+ years of related experience in banking or teller roles.
• Strong customer service and communication skills.
• Ability to coach and mentor tellers and support branch leadership.

Responsibilities

• Lead, coach and mentor tellers to deliver a high-quality customer experience.
• Identify banking opportunities and refer to branch staff.
• Engage customers in-branch and promote PNC products and services.
• Support branch manager with performance management and staffing decisions.
• Ensure daily operations follow policies and are executed accurately.

Skills

Banking

Customer Service

Coaching

Leadership

Education

No Degree

Job description

PNC in Fort Wayne, IN is seeking a Lead Teller to coach and lead tellers, delivering an outstanding customer experience while driving branch performance. Based at the Dupont - Coldwater location, you will mentor staff, identify sales opportunities, and coordinate with management to maintain efficient branch operations.

The role emphasizes strong communication, teamwork and adherence to policies, with responsibilities spanning customer engagement and staff development to ensure financial