Senior Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Northern (KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller for the Mt Prospect, IL branch. You will coach tellers, mentor staff, and deliver a distinctive customer experience aimed at improving financial wellbeing and building loyalty.

Educate customers on transaction options and refer opportunities to branch staff. Lead lobby engagements, promote PNC products, and model effective communication, accuracy, and problem solving in daily operations.

Qualifications

• Experience in retail banking or teller leadership preferred.
• Strong interpersonal and coaching skills.
• Ability to educate customers on banking options and technology.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that builds loyalty.
• Identifies banking opportunities and refers to branch staff.
• Leads lobby engagement to connect customers with appropriate solutions.
• Promotes use of technology and tools for transactions.
• Supports Branch Manager in performance management and hiring.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller for the Mt Prospect, IL branch. You will coach tellers, mentor staff, and deliver a distinctive customer experience aimed at improving financial wellbeing and building loyalty.

Educate customers on transaction options and refer opportunities to branch staff. Lead lobby engagements, promote PNC products, and model effective communication, accuracy, and problem solving in daily operations.