Senior Teller & Customer Experience Coach

Talentify; Wyncote (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with company match

Paid time off

Parental leave

Job summary

PNC Cheltenham Branch in ShopRite is seeking a Lead Teller to coach tellers, deliver a best-in-class customer experience, and educate customers on available alternatives. You will identify banking opportunities during interactions and refer them to the appropriate staff.

The role emphasizes in-office collaboration, adherence to policies, and daily branch operations to support customer needs and growth.

Qualifications

• 1+ years of related experience, no degree required.
• Strong customer service and communication skills.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience and educate on alternatives.
• Identifies banking opportunities during customer interactions and makes referrals.
• Leads lobby engagement to connect with customers and promote PNC products.
• Supports branch goals, ensures efficient operations and risk-aware decision making.
• Assists Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Cheltenham Branch in ShopRite is seeking a Lead Teller to coach tellers, deliver a best-in-class customer experience, and educate customers on available alternatives. You will identify banking opportunities during interactions and refer them to the appropriate staff.

The role emphasizes in-office collaboration, adherence to policies, and daily branch operations to support customer needs and growth.