Senior Teller & Branch Coach — Elevate Customer Experience

PNC; New Castle (DE); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with company match

Educational assistance

Wellness program

Job summary

PNC is seeking a Lead Teller in New Castle, DE to coach and mentor tellers, deliver exceptional customer experiences and identify banking opportunities during customer interactions. This in-office role emphasizes teamwork, compliance and accurate processing of daily operations.

Qualifications include 1+ years of related experience; base salary reflects the pay range offered for this location. The role emphasizes customer focus, risk management, and a commitment to PNC's values and enterprise

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC is seeking a Lead Teller in New Castle, DE to coach and mentor tellers, deliver exceptional customer experiences and identify banking opportunities during customer interactions. This in-office role emphasizes teamwork, compliance and accurate processing of daily operations.

Qualifications include 1+ years of related experience; base salary reflects the pay range offered for this location. The role emphasizes customer focus, risk management, and a commitment to PNC's values and enterprise