Senior Teller & Team Coach — Customer Experience

PNC; Ohio; On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Paid time off

Job summary

PNC in Carrollton, OH is seeking a Lead Teller to coach and mentor tellers, delivering a standout customer experience and identifying banking opportunities during customer interactions. You will help position PNC products and lead lobby engagement while maintaining accurate, compliant branch operations.

The role emphasizes in-office work, collaboration with the branch team, and adherence to company policies. Base salary is disclosed with a comprehensive benefits package.

Qualifications

• No degree required; related experience may be considered in lieu of education.
• Strong communication and customer service skills.
• Ability to identify banking opportunities and refer to branch staff.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Educate customers on available alternatives for financial interactions.
• Identify banking opportunities and make referrals to branch staff.
• Ensure accurate and efficient teller and branch operations within policy.

Education

No Degree

Job description

PNC in Carrollton, OH is seeking a Lead Teller to coach and mentor tellers, delivering a standout customer experience and identifying banking opportunities during customer interactions. You will help position PNC products and lead lobby engagement while maintaining accurate, compliant branch operations.

The role emphasizes in-office work, collaboration with the branch team, and adherence to company policies. Base salary is disclosed with a comprehensive benefits package.