Lead Teller: Elevate Customer Experience & Banking Impact

PNC; Christiana Village (DE); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid holidays

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller to join our Retail team in Newark, DE. This role focuses on delivering exceptional customer experiences, coaching tellers, and driving financial wellbeing for clients.

You will handle a variety of teller interactions, educate customers on options, and position PNC products through meaningful conversations while adhering to bank policies and procedures. In-office, with competitive benefits and growth opportunities.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller to join our Retail team in Newark, DE. This role focuses on delivering exceptional customer experiences, coaching tellers, and driving financial wellbeing for clients.

You will handle a variety of teller interactions, educate customers on options, and position PNC products through meaningful conversations while adhering to bank policies and procedures. In-office, with competitive benefits and growth opportunities.