Lead Teller: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Dover (DE); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) with match

Paid holidays

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Dover, DE to coach tellers, deliver a superior customer experience, and drive opportunities for wallet share. This in-office role emphasizes teamwork, accurate transaction handling, and adherence to policy while supporting branch operations.

The position requires 1+ years of related experience; a degree is not required. Base salary ranges with incentives reflect geographic location and individual performance.

Qualifications

• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered.
• No university/college degree required for this role.

Responsibilities

• Lead and mentor tellers to deliver a customer-focused experience.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities and promote PNC products.

Skills

Accountability

Customer Experience

Digital Awareness

Problem Solving

Coaching Others

Communication

Relationship Building

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Dover, DE to coach tellers, deliver a superior customer experience, and drive opportunities for wallet share. This in-office role emphasizes teamwork, accurate transaction handling, and adherence to policy while supporting branch operations.

The position requires 1+ years of related experience; a degree is not required. Base salary ranges with incentives reflect geographic location and individual performance.