Senior Teller & Customer Experience Coach

PNC; Lone Tree (CO); Presencial; USD 41.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision coverage

401(k) with match

Paid time off

Descripción de la vacante

PNC is seeking a Lead Teller based in Lone Tree, CO. The role focuses on coaching tellers to deliver exceptional customer experiences and to identify opportunities to enhance customer financial wellbeing.

You will engage customers in the lobby, educate on digital tools, and refer opportunities to branch staff when appropriate. The Lead Teller supports the Branch Manager in performance management and hiring, while ensuring daily operations are conducted efficiently and in line with policy.

Formación

• 1+ years of related banking experience or teller knowledge.
• Strong communication and customer-service skills.
• Ability to identify opportunities and refer to branch staff.

Responsabilidades

• Coach, mentor and lead tellers to deliver a superior customer experience and loyalty.
• Conduct lobby engagement to connect with customers and position PNC products.
• Educate customers on options for managing financial transactions using technology and resources.
• Assist the Branch Manager in performance management and hiring processes.
• Adhere to all policies and procedures and ensure efficient, accurate daily operations.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Descripción del empleo

PNC is seeking a Lead Teller based in Lone Tree, CO. The role focuses on coaching tellers to deliver exceptional customer experiences and to identify opportunities to enhance customer financial wellbeing.

You will engage customers in the lobby, educate on digital tools, and refer opportunities to branch staff when appropriate. The Lead Teller supports the Branch Manager in performance management and hiring, while ensuring daily operations are conducted efficiently and in line with policy.