Lead Teller: Customer Experience & Team Coaching

PNC Financial Services Group, Inc.; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical and Prescription Coverage

Dental and Vision Insurance

Life Insurance (Employee & Family)

Disability Insurance

401(k) with Company Match

Pension and Stock Purchase Plans

Dependent Care Reimbursement

Backup Child/Elder Care

Educational Assistance

Wellness Program

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Lakewood, CO to coach tellers and deliver an exceptional customer experience. You will educate customers, identify opportunities, and refer to branch staff to grow wallet share.

In this in-office role, you will support the branch with performance processes and oversee daily operations to ensure accuracy and efficiency while upholding policy and risk controls.

Qualifications

• Experience in frontline banking and teller leadership.
• Strong communication and customer service skills.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Coaches and leads tellers to deliver outstanding customer experiences.
• Processes customer interactions and educates on banking options.
• Identifies opportunities and makes referrals to branch staff.
• Engages customers and positions PNC products to meet needs.
• Supports branch manager with performance and hiring processes.
• Ensures daily teller operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Lakewood, CO to coach tellers and deliver an exceptional customer experience. You will educate customers, identify opportunities, and refer to branch staff to grow wallet share.

In this in-office role, you will support the branch with performance processes and oversee daily operations to ensure accuracy and efficiency while upholding policy and risk controls.