Senior Teller & Branch Coach (Customer Experience)

PNC; Lakewood (CO); In loco; USD 41.000 - 69.000; Tempo pieno

Descrizione del lavoro

PNC Lead Teller position in Lakewood, CO focuses on coaching tellers to deliver outstanding customer experiences, identify opportunities, and refer clients to branch staff. This role emphasizes accurate transaction handling, proactive service, and leveraging technology to simplify banking tasks.

As a lead, you will support the Branch Manager in performance management, training new hires, and ensuring daily operations run smoothly while maintaining policy compliance.

Competenze

• Typically requires 1+ years of related experience.
• No university degree required.
• Spanish language assessment preferred.

Mansioni

• Coaches, mentors and leads tellers to deliver a customer experience and refer opportunities.
• Educates customers on alternatives and leverages technology.
• Assists Branch Manager in performance management and hiring processes.
• Ensures teller and branch daily operations are accurate and efficient.
• Maintains policy compliance and professional conduct in all interactions.

Conoscenze

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formazione

No Degree

Descrizione del lavoro

PNC Lead Teller position in Lakewood, CO focuses on coaching tellers to deliver outstanding customer experiences, identify opportunities, and refer clients to branch staff. This role emphasizes accurate transaction handling, proactive service, and leveraging technology to simplify banking tasks.

As a lead, you will support the Branch Manager in performance management, training new hires, and ensuring daily operations run smoothly while maintaining policy compliance.