Lead Teller & Customer Experience Coach

PNC

Yosemite (KY)

On-site

USD 41,000 - 69,000

Full time

4 days ago

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Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Backup child/elder care

Educational assistance

Wellness program with financial incent

Maternity/Parental leave

Paid holidays

Vacation days

Job summary

PNC is seeking a Lead Teller based in Lone Tree, CO. The role focuses on coaching tellers, delivering an exceptional customer experience, and guiding referrals to branch staff. It emphasizes financial wellbeing for customers and a strong adherence to policy and risk management.

The position involves in-branch operations, staff mentorship, and leveraging technology to educate customers on banking options. In-office role with comprehensive benefits and a competitive base salary.

Qualifications

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing.
Identifies banking opportunities during customer interactions and refers as appropriate.
Ensures teller and branch daily operations are completed efficiently and accurately.