Customer Experience Lead Teller

PNC Financial Services Group, Inc.; Evergreen (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Evergreen, CO to coach tellers, drive a proactive customer experience, and identify opportunities to grow share of wallet.

You will educate customers, leverage technology, and collaborate with branches to deliver financial solutions that meet client needs. The role emphasizes leadership in daily operations, risk-aware practices, and service excellence in a busy retail banking environment.

Qualifications

• Typically requires 1+ years of related experience.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.
• No degree is required for this role.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and improve financial wellbeing.
• Educates customers on alternatives and leverages technology and resources to manage transactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Assists the Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Evergreen, CO to coach tellers, drive a proactive customer experience, and identify opportunities to grow share of wallet.

You will educate customers, leverage technology, and collaborate with branches to deliver financial solutions that meet client needs. The role emphasizes leadership in daily operations, risk-aware practices, and service excellence in a busy retail banking environment.