Lead Teller & Customer Experience Coach

PNC; Golden (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Golden, CO, seeks a Lead Teller to coach and guide tellers, delivering a high-quality customer experience and helping grow branch loyalty. The role emphasizes accuracy, clear communication, and a solid understanding of banking products to meet customer needs.

You will mentor staff, engage customers to identify opportunities, and support branch leadership in daily operations and staffing, while maintaining adherence to policies and procedures.

Qualifications

• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
• No certifications or licenses are required for this role.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and drive loyalty.
• Educates customers on banking options and refers opportunities as appropriate.
• Assists Branch Manager with performance management and new hire processes.

Skills

Accuracy & Detail

Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Matrix Management

Problem Solving

Understanding Needs

Education

No Degree

Job description

PNC in Golden, CO, seeks a Lead Teller to coach and guide tellers, delivering a high-quality customer experience and helping grow branch loyalty. The role emphasizes accuracy, clear communication, and a solid understanding of banking products to meet customer needs.

You will mentor staff, engage customers to identify opportunities, and support branch leadership in daily operations and staffing, while maintaining adherence to policies and procedures.