In-Office Lead Teller: Customer Experience Coach

PNC Financial Services Group, Inc.; Littleton, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with match

Pension plan

Stock purchase plan

Dependent care assistance

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. in Littleton, CO seeks a Lead Teller to coach and lead tellers, delivering a unique customer experience and improving customer financial wellbeing. You will guide lobby engagements, identify opportunities, educate customers on digital tools, and support the Branch Manager with hiring and performance management.

This in-office role emphasizes customer focus, risk awareness, and accurate daily operations while offering a comprehensive benefits package.

Qualifications

• Roles at this level typically do not require a university/ college degree, high school diploma or GED.
• Relates experience or product knowledge to accomplish primary duties.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on using technology and tools for transactions.
• Assist Branch Manager with performance management and new hire selection.
• Ensure teller and branch daily operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunities

Tech Leverage

Sales Proactivity

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Littleton, CO seeks a Lead Teller to coach and lead tellers, delivering a unique customer experience and improving customer financial wellbeing. You will guide lobby engagements, identify opportunities, educate customers on digital tools, and support the Branch Manager with hiring and performance management.

This in-office role emphasizes customer focus, risk awareness, and accurate daily operations while offering a comprehensive benefits package.